Privacy Policies

TERMS AND CONDITIONS

The general conditions of sales (after GCS) are not likely to be modified. To consult the current version please consult our website www.eddiol.fr

Acceptance of general conditions of sale and particular conditions of sale:

The execution of the order by the customer constitutes your unreserved acceptance of the application of GCS to this order, it will prevail over all the GCS in case of conflict. The GCS’s that apply to the sale of all products sold by ZUKEIA SERV CONSULTADORIA GEST LDA SAS (formerly ZUKEIA), include sales through the internet.

REQUESTS

Applications can be addressed to us via mail, internet or email. We process the orders received in our office until 6:00 p.m., except for requests made through the internet that can be made until 7:00 p.m.

ORDER CONFIRMATION

ZUKEIA confirms the acceptance of an order by the customer in accordance with one of the following means of his choice:

Email, telephone, fax or mail. The sale will not be completed until the order confirmation by ZUKEIA. ZUKEIA is entitled to refuse any order for any reason, in particular due to the unavailability of the ordered product.

PRICES AND PAYMENT

The defined price must be paid in euros (€) before delivery, by bank transfer to the account of which ZUKEIA will indicate the data to the customer. An invoice will be emailed to the customer.

RESPONSIBILITY

ZUKEIA assumes no responsibility other than to deliver the purchased products free of manufacturing defects or hidden defects.

DELIVERY

ZUKEIA  delivers  the  products  directly  from  the  factory  (Incoterms  2010)  on  the  date  indicated  in  the  order confirmation, if necessary can be changed after agreement with the customer.

APPLICABLE LEGISLATION AND JURISDICTION

In  case  of  difficulties  in  the  application  of  these  GCS,  we  suggest  the  customer  to  seek  a  friendly  solution  by contacting our customer service:

ZUKEIA SERV CONSULTADORIA GEST LDA SAS – Service clients

Rua dos Murças N ° 15 1st FLOOR 9000-058 FUNCHAL MADERE PORTUGAL

We are at your disposal from Monday to Friday from 10am to 7pm.

eddiol.lda@gmail.com

This agreement is subject to Portuguese law. All disputes arising from sales transactions subject to these general conditions  of  sale  are  the  exclusive  competence  of  the  competent  court  for  the  company’s headquarters  in Lisbon, Portugal.

GUARANTEE

The  customer  has  a  one-year  warranty  on  the  parts.  Shipping  costs  are  not  included  in  the  guarantee.  The guarantee does not apply in the case of failure caused by negligence, deterioration or misuse, and it is specified that the equipment should be used at a maximum ambient temperature of 24 ° C and maximum humidity of 60%.

INTELLECTUAL PROPERTY

All data and the whole content in general of this site are the property or for the exclusive use of EDDIOL, and are protected protected by the Intellectual Property Law. All rights not expressly granted by EDDIOL are reserved rights. Therefore, all texts, images, illustrations, photographs, advertising, trademarks and other elements of the site content are protected by law, and any copying, reproduction, circulation or broadcasting, use, modification, sale, publication, distribution, or any other use, total or partial, whatever the means used may be, is expressly prohibited.

Authorization is granted to use documents (such as Technical Information) from this site, provided the copyright notice appears on all copies. The use of such documents must be exclusively for information, and not commercial or personal, purposes, and they may not be copied or placed on any network computer or circulated in any other means of communication, nor may any modifications be made to the documents. Infringement will lead to prosecution.

CHANGES AND MODIFICATION TO THESE TERMS AND CONDITIONS

EDDIOL reserves the right, at its sole discretion, to change, modify, add, or remove these Terms and Conditions (or any portion thereof) and its other policies and agreements related to the Site at any time and in any manner, including the Privacy Policy, without prior notice. Your use of the Site after any changes are made signifies your acceptance to be bound by these Terms and Conditions and the Privacy Policy as they exist at that time. Your use of this Site will be conditioned upon these Terms and Conditions in force at the time of use. You can always review the most current version of these Terms and Conditions on this webpage. EDDIOL does not assume any obligation to provide you with notice of any change to these Terms and Conditions. These Terms may not be amended by you under any circumstances, whether orally or in writing.

LINKS TO OTHER WEBSITES

The Site has links to other websites whose privacy practices may differ from EDDIOL Privacy Policy. We are not responsible for the content, performance, or privacy policies of third-party websites. We encourage You to carefully read the privacy statement of any other website you visit.

USE AND RISK

Neither EDDIOL nor any other part involved in the creation, production, maintenance or implementation of the site, may be held responsible for any losses or damages under public liability, that may arise as a consequence of the correct or incorrect use of the site and of its contents by the user, or from the access to the user’s computer and software system by third parties, viruses etc.

The information appearing on the site must be regarded as being of an informative nature. Despite the efforts of EDDIOL to keep the contents updated and reliable, it may contain inaccuracies or typing errors, or be out of date, and it may be altered at any time without any obligation on the part of EDDIOL to give prior notice of this.

APPLICABLE LAW AND COMPETENT COURT

These Terms and Conditions are governed and interpreted according to the Portuguese law. The Court of Lisbon, to the exclusion of any other, is competent to settle any disputes that may arise from the interpretation and application of these EDDIOL website Terms and Conditions of use.

PRIVACY POLICY

LEGAL NOTICE

The content of this web page (which includes but is not limited to texts, images, audio and video components, hereinafter “CONTENT”) is protected by the Intellectual Property Law. The distribution, modification, transmission, copying, or any use of the contents of the web page for public or commercial purposes, without the authorization of Eddiol, is an offense penalized by the current legislation. On the other hand, a non-exclusive, free and personal license is granted to use, copy, print and transfer to the personal computer any material or document available on the website.

ALTERNATIVE DISPUTE RESOLUTION

Alternative dispute resolution is the possibility that all consumers have at their disposal to use official entities to assist them in resolving or guiding some conflict before opening litigation in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between himself and the trader who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the context of consumer disputes’. Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.

RESPONSIBILITY FOR THE CONTENTS OF THE WEBSITE AND ITS UPDATING

Eddiol disclaims liability arising from misuse of the contents and reserves the right to update, modify or delete the information contained on the web page and limit or not allow access to this information in a temporal or definitive manner. The information included in these web pages is the one in force at the date of its last update and should be considered as user guidance for products and services and other additional information.

Eddiol is not responsible for any discrepancies that may arise between the version of your printed documents and the electronic version of the documents published on the website. The content, commercial activities, products and services included in the Eddiol website and any of the connected ones or linked to the same, are addressed to consumers residing in Portugal, therefore, in any case will apply the Portuguese Legislation being competent the Portuguese Courts.

PRIVACY POLICY

The data provided is confidential, and will be incorporated into an automated file from Eddiol, for which the company is responsible. Applicants authorize Eddiol to transfer data to their group companies in order to expedite their request. The petitioner has the right to access, rectify and cancel this data, either electronically or through a request by e-mail through the address to which the electronic data are respected and communicated to eddiol.lda@gmail.com.

PERSONAL DATA

“Personal Data” means any information capable of identifying a natural person, in accordance with Article 4 of the Regulation, such identification may be directly or indirectly, in particular by reference to an identifier, such as the name, identification number, location data, electronic identifiers (email), among others.

What personal data are collected and how?

CONTACT FORM

The data collected are as follows:

• Name: for more personalized treatment
• Email: to be able to answer your question

Consent: By entering your name and email in the respective fields, you are consenting to the submitted data being used for their respective response.

Treatment: The data obtained through our contact forms are used only to answer your questions.

COOKIE POLICY

DEFINITION AND FUNCTION OF COOKIES

What are cookies? Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or his or her equipment and, depending on the information they contain and the way in which they use their equipment, may allow them to recognize the user. They can also collect, for example, the IP address that the computer uses to access the site, the URL of the web page requested, the time of connection and other parameters related to the operating system of the computer context used. Non-session cookies are stored in the user’s browser memory even though the information they contain is not used.

WHAT TYPES OF COOKIES DOES EDDIOL USE?

• Technical Cookies: These include performance cookies that serve to help improve the quality of our service and feature cookies that allow you to store your preferences.
• Statistics Cookies: collect information about the date of the visit, the URLand title of the web page visited. The reports generated with this information will be purely statistical giving information about the navigation behavior anonymously.
• Analytic Cookies: They are used to know which search engine you came from and what search terms you used to find it. They also calculate the time spent on the web in each session and the number of times the user visited the page.

TYPES OF COOKIES PER DURATION

Cookies used in Eddiol may have the following duration:

• Session: Expire when the user logs off.
• Service: Related to some personalized service within the site, with less than twenty-four hours (24h).
• Permanent: They are permanently installed in your browser and are activated every time you visit the site, as long as you do not disable its use.

Third-party cookies

By using the site some cookies are not placed by Eddiol but by third parties Companies that generate these cookies have their own privacy policies. For more information about the cookies that these third parties install, access the following links:

• For Google: https://www.google.com/intl/en/policies/technologies/cookies/
• For Youtube: http://www.google.com/intl/en/policies/privacy/
• For Facebook: https://www.facebook.com/help/cookies

ENABLE, BLOCK, AND DELETE COOKIES

You can enable, block or delete cookies installed on your device by configuring the browser options installed on your computer. If you block the installation of cookies in your browser, you may not be able to access some of the sections of our website.

The management of cookies is done through your browser and to configure cookies – activate, block or delete – you should consult the following links of the main browsers and devices:

• For Internet Explorer ™: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-10
• For Safari ™: http://support.apple.com/kb/HT1677?viewlocale=en
• For Chrome ™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
• For Firefox ™: http://support.mozilla.org/en-US/kb/ativando-is-deactivating-cookies
• For Opera ™: http://help.opera.com/Windows/12.10/en/cookies.html
• For Android ™: https://support.google.com/android/?hl=en
• For Windows Phone ™: http://www.windowsphone.com/uk/how-to/wp7/web/changing-privacy-and-other-browser-settings
• For Blackberry ™: http://docs.blackberry.com/smartphone_users/deliverables/21583/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
• For Safari on IOS (iPhone and iPad): http://support.apple.com/kb/HT1677?viewlocale=en
• For Chrome on Android: https://support.google.com/chrome/answer/2392971?hl=en
• For Firefox on Android: http://support.mozilla.org/en-US/kb/limpe-seus-cookies-detailed-historical-conf

To set third-party cookies, as they are not posted by Eddiol, you should consult the third-party sites (identified above) to learn how you can identify, activate, block or delete them.

TREATMENT OF YOUR DATA

If you leave your data in contact form, the data will be kept according to the required legal deadlines and during the life of the company unless its alteration, exclusion or transfer is requested.

You have the rights to delete, change, update and transfer your personal data. In case you want to exercise your right, consult or update your data, or if you want the immediate deletion of your data, contact us through our website or eddiol.lda@gmail.com.

We will attempt to respond to your questions or concerns promptly. E-mail: eddiol.lda@gmail.com.